FAQ
Product Information
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Q1: What types of wooden furniture does Karigari Art & Craft specialize in?
A1: We specialize in a variety of wooden furniture including dining tables, coffee tables, and sofas, each crafted with care and precision.
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Q2: Where can I view your furniture collections?
A2: Our entire collection is available on our website, karigarifurniture.in, where you can browse and select the perfect piece for your home.
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Q3: Do you use sustainable materials?
A3: Yes, sustainability is at the core of our business. We use eco-friendly materials and practices in all our furniture pieces.
Custom Orders
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Q4: Can I order custom-designed furniture?
A4: Absolutely! We offer custom design services to create furniture that fits your unique style and space.
Q5: How do I request a custom furniture order?
A5: You can request a custom order by contacting our customer service team through our website or by phone.
Q6: Is there an additional cost for custom furniture?
A6: Custom orders are priced based on the complexity and materials used. We provide a detailed quote before proceeding.
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Pricing and Payment
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Q7: How are your products priced?
A7: Our pricing reflects the quality of materials and craftsmanship. Each item’s price is listed on our website.
Q8: What payment methods do you accept?
A8: We accept various payment methods including credit/debit cards, online banking, UPI and digital wallets.
Q9: Do you offer EMI options?
A9: Yes, we offer easy EMI options to make our furniture more accessible to everyone.
Delivery
Q10: Do you deliver across India?
A10: Yes, we deliver to every corner of India. Delivery charges may vary based on location.
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Q11: How long does delivery take?
A11: Delivery times vary by location and product availability, typically between 7 – 10 days.
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Q12: Can I track my delivery?
A12: Yes, once your order is shipped, we provide a tracking number so you can monitor its progress.
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Returns and Exchanges
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Q13: What is your return policy? A13: For return policy please click here.
Q14: How do I initiate a return or exchange? A14: Contact our customer service team within 48 hours, and they will guide you through the process.
Q15: Are there any items that cannot be returned? A15: Custom-made items are final sale and cannot be returned unless there is a manufacturing defect.
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Warranty and Repairs
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Q16: Do your products come with a warranty?
A16: No, we don’t offer warranty on our products.
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Q17: How do I claim a replacement?
A17: If you encounter any issues, contact us with your purchase details, and we will assist you.
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Q18: Do you offer repair services?
A18: We provide repair services for products. Charges may be apply.
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Care and Maintenance
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Q19: How should I care for my wooden furniture?
A19: Regular dusting and occasional polishing with a soft, dry cloth will maintain the beauty of your furniture.
Q20: Can I use water to clean my wooden furniture?
A20: It’s best to avoid water; use furniture-specific cleaners to prevent damage.
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Q21: What should I do if there’s a spill on my furniture?
A21: Wipe spills immediately with a dry cloth to prevent staining and watermarks.
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Customer Support
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Q22: How can I contact customer support?
A22: Our customer support team is available via email, phone, or live chat on our website. For contact please click here.
Q23: What are the customer service hours?
A23: We’re here to help you from 9 AM to 9 PM IST, seven days a week.
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Q24: Can I provide feedback on my purchase?
A24: Yes, we welcome customer feedback. You can leave a review on our website or contact us directly.
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Miscellaneous
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Q25: Do you offer gift cards?
A25: Yes, we offer gift cards that can be purchased and redeemed on our website.
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Q26: Can I cancel my order?
A26: Orders can be canceled within 24 hours of placement without any charges.
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Q27: Do you have a physical store?
A27: Currently, we operate exclusively online to provide you with the best prices.
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Q28: Do you collaborate with interior designers?
A28: Yes, we love collaborating with designers and offer trade discounts for such partnerships.
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Q29: How can I stay updated with new arrivals and offers?
A29: Sign up for our newsletter on our website to receive updates on new products and exclusive offers.
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Q30: Do you participate in trade shows?
A30: Yes, we participate in various trade shows. Follow us on social media for event announcements.
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